HELP & FREQUENTLY ASKED QUESTIONS (FAQs)
Power 13 FAQs
1. How do I register with Shabiki Power13?
Registration Via SMS:
To register via SMS send the keyword JOIN to the shortcode 29063.
Registration Via the Web:
- Login to the website www.shabiki.com
- Select the Join now tab
- Use your MPesa registered mobile number and put your preferred password.
- You will need to confirm the same password then tick the checkbox to proceed and accept the terms and conditions.
- Click JOIN NOW to complete the process.
2. How much does it cost to register for Shabiki Power13 via SMS
It’s free to register. However SMS carrier charges apply. Each SMS will cost Kes 2.
3. How do I deposit funds in my Shabiki Power13 account?
M-PESA Deposit:
- Go to M-PESA Menu on your mobile phone
- Select Lipa na M-PESA
- Select Pay Bill
- Enter 290063 as the Business Number
- For the Account number SHABIKI
- Enter amount (NO COMMAS) e.g 1000
- Enter your M-PESA PIN and send
- You will receive an SMS confirming the transaction
4. How Do I Place a bet via SMS?
- To place a bet via SMS, ensure you have deposited funds prior in your Shabiki Power13 account.
- Go to SMS option on your phone and type the following keyword followed by your prediction for the 13 matches P13#Prediction Eg P13#1X121212XXXX1
5. How do I play via the web?
- Open your web browser and type in: www.shabiki.com
- When the shabiki page appears, enter your mobile number and password to login to your account.
- Select the product you want from the menu, for example Shabiki Power13
- Make your selection(s) that will appear in the bestslip
- Confirm your selections from the bestslip.
- Click on “Place bet”
- To reset the betslip, click on Clear All and continue to make new selections.
- To make an adjustment on the selection of a match on the betslip, click on the match that you want to adjust then make the preferred selection.
6. How much does it cost to withdraw funds from my account?
To withdraw any amount of money that is less than Kes 1000.00 (upto Kes. 999) it will cost you Kes. 16. For any amount from Kes 1000.00 it will cost you Kes. 23
7. Is there a limit to how many bets I can place per Jackpot?
You can place up to 300 bets per Jackpot.
8. When do the Midweek and the Weekend Jackpots close?
Each Jackpot will close at the kickoff of the first game on the Matchboard
9. When is the resulting of the Shabiki Power13 matches done?
Resulting of the Shabiki Power13 matches will be done after the last game on the match board for each Jackpot is played
10. After the Jackpot closes how long do I wait to know the results?
The results will be published once the official scores are out. The winning combination will be sent via SMS to all subscribers who participated in that particular Jackpot.
11. What is the Prize money for the Shabiki Power13?
The prize money for the Shabiki Power13 is KES. 20,000,000.
12. When will I receive my winnings if I am a winner?
If you have the correct combination, you will receive 10% of your winnings or Kes 140,000 whichever is lower in your shabiki account and the rest will be paid to you later after winners management.
13. How can I reset my login password?
- To reset your login password go to the website www.shabiki.com
- Click on forgot password at the top right corner of the page just below the password tab.
- You will be prompted to input your Mobile number.
- Click on reset password and a recovery Verification pin will be sent to your phone.
- Input this pin on recovery verification pin tab
- Create a new password and confirm
- Click on update password to save changes.
14. How can I check my Bet History?
- To check your bet history go to the website www.shabiki.com
- Login with your Registered Mobile Number and password
- On the top right corner of the page click on the menu.
- A drop down selection will be displayed
- Select Bet History and click on it
- All your transactions will be displayed
15. How can I change my current password to a password of my choice?
- To change your current password go to the website www.shabiki.com
- Login with your Registered Mobile Number and password
- On the top right corner of the page click on the menu.
- A drop down selection will be displayed
- Select Account Settings
- Account Settings form will be displayed
- On the Current Password text box, input your current password
- On the New password text box, input your preferred password
- Confirm the New password on the provided text box
- Click on Update Password to save changes
16. What is Home Team and Away Team?
- Home team is the team playing at home grounds ie the team hosting the match.
- Away Team is the team playing away from home ie the team that is visiting.
17. What happens to my bet if a match is cancelled/Suspended or postponed?
- If a match is cancelled, we shall carry out a draw to determine the result of the missing game result or deem the missing game result to be the same as the outcome of the match listed above the cancelled or postponed match on the list of matches. Eg if Match number 4 is cancelled/postponed, we shall deem the result to be the same as the result for Match number 3 and so on.
- When the first match on the list is the one that is cancelled or postponed, the last match in that list of matches shall be deemed to be the match listed above the cancelled or postponed match.
18. Power13 SMS commands
i. To Register/ Join Shabiki Power13
Send the word JOIN to 29063
ii. To withdraw money from your Shabiki Power13 Account
Send the keyword below to 29063
W#Amount egiii. To Check Balance in your Shabiki Power13 Account
Send the Keyword as below to 29063
Baliv. Place a bet Via SMS
Send Keyword followed by your prediction (1=Homewin X=Draw 2=Away win) eg P13#1221X222XXX11
Shabiki Jackpot Mbao FAQs
1. What is Shabiki Jackpot Mbao (SJM)?
SJM stands for Shabiki Jackpot Mbao i.e. each ticket costs Ksh. 20/-.
2. How do I register for Shabiki Jackpot Mbao (SJM)?
- You must be 18 years and above to participate.
- Send JOIN to 29063.You will receive a confirmation message and the process to follow in order to place a bet.
3. How much does it cost to register/join Shabiki Jackpot Mbao (SJM)?
- It is free to register for Shabiki Jackpot Mbao (SJM).
- The mobile SMS charges of Ksh. 2/- will apply for sending the message.
Play SJM
4. How do I win the jackpot?
Predict the total number of goals for each of the 10 matches in the jackpot to walk away with the 20M Jackpot
5. How do I view the matches for the jackpot?
- To view the matches for the jackpot, visit our website www.shabiki.com.
- Also look out for the Match boards on Citizen TV.
6. When are the Shabiki Jackpot matches played?
Jackpot matches are played on Saturday and Sunday
7. How do I play Shabiki Jackpot Mbao (SJM) if I am already registered?
- Go to your Mpesa menu
- Select Lipa na Mpesa
- Enter the PayBill Number 290063
- Account Number is SJM#AUTO
- Enter the amount 20
- Enter MPESA PIN
You will then receive a Shabiki Jackpot Mbao (SJM) ticket
8. How much will it cost to place Shabiki Jackpot Mbao (SJM)?
- Each Shabiki Jackpot Mbao (SJM) bet will cost Ksh. 20/-.
- The mobile SMS charges of Ksh. 2/- will apply for sending the message.
9. Can I place multiple bets at once?
Yes, you can place up to 5 bets at once by sending multiples of Ksh. 20 i.e. 40, 60, 80, 100 via Mpesa to 290063 and the account no. SJM#AUTO.
10. How do I create an E-wallet account?
Once you join/register with shabiki, you automatically get an E-wallet shabiki account.
11. How do I deposit money into my E-wallet?
You deposit funds by sending money to the paybill number 290063:
- Go to your Mpesa menu
- Select Lipa na Mpesa
- Enter the PayBill Number 290063
- Account Number: Shabiki
- Enter the amount 20
- MPESA PIN and choose ok
The funds will then be available in your E-wallet
12. How do I play the shabiki Jackpot Mbao (SJM) using the balance in my E-wallet?
Place an auto bet via SMS by sending SJM#AUTO to 29063.
13. What is this message I receive after placing a bet?
The message received after placing a bet is a bet confirmation message - Betslip or BETID used for identifying each bet.
14. What do I do after I receive the Betslip or BETID?
Once you have placed a bet and received a confirmation message with your predictions from the short code 29063, you can either choose to continue placing more bets in order to increase your chances of winning or wait for resulting on Monday with your already placed bet.
15. How do I check the balance in my E-wallet?
- Send the word Bal to 29063.
- The mobile SMS charges of Ksh. 2/- will apply for sending the message.
16. How do I withdraw money from my E-wallet?
Send the word W#Amount to 29063. e.g. To withdraw 200 send the word W#200 to 29063.
17. Are there withdrawal charges?
- Mpesa charges will apply (Ksh. 16 for amounts below Ksh. 1,000 and Ksh. 23 for amounts above Ksh. 1,000).
- The mobile SMS charges of Ksh. 2/- will apply for sending the message.
18. If I place a bet and there's a balance in my shabiki account, what happens to the rest of my money?
Your balance remains in your e-wallet until you are ready to play again
19. Can I play online or via an App?
This option is currently not available but will be provided at a later date.
20. When can I play the final bet?
You can place your final bet just before kick off of the first game in that jackpot.
21. Is there a limit to how many bets I can place for Shabiki Jackpot Mbao (SJM)?
Yes, you can place up to 300 bets per jackpot.
Resulting
22. When is resulting done?
Resulting is done on Monday.
23. How much is the prize money for Shabiki Jackpot Mbao (SJM)?
The prize money for Shabiki Jackpot Mbao (SJM) is 20 million shillings shared among the winners for 10/10 correct predictions.
24. How do I redeem my free bet?
Send the word FREESJM#AUTO to 29063
25. How long are the free bets valid?
These free bets are valid for that week’s Jackpot.
26. How do I cancel my subscription?
- You may cancel your subscription by sending the word STOP to 29063. The STOP message is only for promotional messages.
- Your account will still be active to place bets at any time.
27. How much will it cost to cancel my subscription?
- To cancel subscription is free.
- The mobile SMS charges of Ksh. 2/- will apply for sending the message.
28. For how long is the ticket valid?
The ticket(s) are valid until kick off of the first game of the current jackpot.
29. How will I know that I have won the Jackpot?
If you are a winner, you will receive a confirmation SMS from 29063 and a call from 0702163163 informing you of the prize.
30. What criteria is used to select a winner?
- The Jackpot winner is selected after the last game on Monday.
- The winner(s) are determined by which player had the correct predictions
31. I haven’t seen anyone I know winning?
- We have several winners for previous Jackpots. To access the list of winners visit Previous Winners.
- Winning is determined by which prediction(s) are correct. Keep on playing and you stand a chance to win.
- Keep on playing and you stand a chance to win.
32. How will I receive my money when I win?
- You will receive your prize through your E-wallet or bank account depending on how much you have won.
- If your prize is less than Ksh. 140,000, you will receive it through your E-wallet. If it's more than Ksh. 140,000, it will be sent to your bank account.
33. I want to know who the winner was for last week's jackpot
The winners for the previous Jackpot will be published on our website (shabiki.com). They will also be aired on Royal Media Service radios and TV stations
34. I sent money by mistake to your paybill 290063, can I get it back?
- Send the word W#Amount to 29063 e.g. To withdraw 200 send the word W#200 to 29063
- Mpesa charges will apply (Ksh. 16 for amounts below Ksh. 1,000 and Ksh. 23 for amounts above Ksh. 1,000).
- The mobile SMS charges of Ksh. 2/- apply for sending the message.
Customer Support
35. What should I do if I wish to dispute the resulting of a bet?
You should contact our Customer Service Team providing your mobile phone number, the Bet ID in question and and all details concerning the dispute.
Customer Service Contact Number: 0703163163 / 0709433000
Customer Service Email: [email protected]
Twitter Page: @shabikiofficial
Facebook Page: Shabiki.com
Daily Jackpot - DJ FAQs
1. What is Daily Jackpot?
Daily Jackpot (DJ) is a 13 Match Jackpot that will be offered on a daily basis that gives you a chance to win Ksh 250,000 daily for 13/13 correct match predictions.
Resulting and payouts to the winners will also be done the same day after the last match has been played and results published.
2. How do I register for Daily Jackpot?
To Register for DJ, send the word JOIN to the shortcode 29063
3. How much does it cost to register/join Daily Jackpot(DJ)?
It is free to register for Daily Jackpot(DJ) however the mobile SMS carrier charges of Kes. 2/- will apply for sending the message.
4. What is the Jackpot Prize money?
The Jackpot Prize money is KES 250,000
5. How do I win the Jackpot?
To Win the Jackpot your ticket must have the correct prediction for all 13/13 matches.
6. How do I view the matches for the jackpot?
To view the matches for the jackpot, visit our website www.shabiki.com.
7. When are the Daily Jackpot matches played?
Daily Jackpot matches are played every day.
8. How do I play Daily Jackpot (DJ) if I am already registered?
To play Daily Jackpots:-
- Go to your Mpesa menu
- Select Lipa na Mpesa
- Enter the PayBill Number 290063
- Account Number is DJ#AUTO
- Enter the amount 25
- Enter MPESA PIN
You will then receive a Daily Jackpot(DJ) ticket
9. How much will it cost to place a bet with Daily Jackpot(DJ)?
Each Daily Jackpot(DJ) bet will cost Kes. 25/-.
The mobile SMS charges of Kes. 2/- will apply for sending the message.
10. How do I create an E-wallet account?
Once you join/register with Daily Jackpot, you automatically get an E-wallet
11. How do I deposit money into my E-wallet?
You deposit funds by sending money to the paybill number 290063:
- Go to your Mpesa menu
- Select Lipa na Mpesa
- Enter the PayBill Number 290063
- Account Number: Deposit
- Enter the amount 25
- MPESA PIN and choose ok
The funds will then be available in your E-wallet
12. How do I play the Daily Jackpot(DJ) using the balance in my E-wallet?
- To place an auto bet via SMS send DJ#AUTO to 29063.
- To Place an OWN bet via SMS send DJ#prediction to 29063 eg DJ#12xx12xx12121
13. What is this message I receive after placing a bet?
The message that you receive after placing a bet is a bet confirmation message - Betslip that has your bet details for identifying each bet.
14. How do I check the balance in my E-wallet?
- Send the word Bal to 29063.
- The mobile SMS charges of Kes. 2/- will apply for sending the message.
15. How do I withdraw money from my E-wallet?
Send the word W#Amount to 29063. e.g. To withdraw 200 send the word W#200 to 29063.
16. Are there withdrawal charges?
Mpesa charges will apply (Kes.16 for amounts below Kes. 1,000 and Kes. 23 for amounts above Kes. 1,000).
The mobile SMS charges of Kes. 2/- will apply for sending the message.
17. If I place a bet and there's a balance in my shabiki account, what happens to the rest of my money?
Your balance remains in your e-wallet until you are ready to play again
18. Can I play online or via an App?
Yes, place your bet online via www.shabiki.com
The App option is currently not available but will be provided at a later date.
19. When can I play the final bet?
You can place your final bet just before kick off of the first game in that jackpot.
20. Is there a limit to how many bets I can place for Daily Jackpot(DJ)?
Yes, you can place up to 300 bets per jackpot.
21. When is resulting done?
Resulting is done everyday after the last match has been played on the matchboard.
22. How much is the highest prize money for Daily Jackpot(DJ)?
The Highest prize money for Daily Jackpot(DJ) is Kes 250,000 for 13/13 correct predictions.
23. Is there a Daily Jackpot(DJ) Bonus?
Yes, a bonus will be awarded to Betslips that have the correct predictions in the following categories:-
- 12/13: Ksh 25,000 Bonus Each
- 11/13: Ksh 2,500 Bonus Each
- 10/13: Ksh 500 Bonus Each
- 9/13: Ksh 250 Bonus Each
- 8/13: Ksh 100 Bonus Each
- 7/13: Ksh 50 Bonus Each
- 6/13: Ksh 35 Bonus Each
- 5/13: Free Bet Each (Valid for one day)
Shabiki Shares and is committed to sharing winnings to as many players as possible.
24. How do I redeem my free bet?
Send the word DJ#AUTO to 29063
25. How long are the free bets valid?
The free bets are valid for 24 hours. This means that they can only be redeemed in the next day’s Jackpot after which they will expire.
26. How will I know that I have been awarded a bonus?
If you are among the players to be awarded a bonus, you will receive a congratulatory SMS showing:-
- The betslip that was awarded the bonus.
- How many predictions were in that category
- Amount of money that has been awarded
27. How will I receive my bonus if I am in the categories being awarded the bonus?
The Bonus amount will be credited in your e-wallet (shabiki account)
28. Can I be awarded more than once per jackpot?
Yes, if you have winning betslips in more than one category, you will be awarded a bonus per betslip.
29. How do I unsubscribe from receiving promotional messages?
- Send the word STOP to 29063.
- However your account will still be active to place bets at any time.
30. How will I know that I have won the Jackpot?
If you are a winner, you will receive a confirmation SMS from 29063 showing the Jackpot amount that you have won.
31. How will I know that I have won a bonus?
You will receive a confirmation SMS from 29063 informing you of the bonus awarded for the correct predictions
32. What criteria is used to select a winner?
The Jackpot winner is selected/ determined by which player had the correct predictions for 13/13 matches
33. I sent money by mistake to your paybill 290063, can I get it back?
- Send the word W#Amount to 29063 e.g. To withdraw 200 send the word W#200 to 29063
- Mpesa charges will apply (Kes. 16 for amounts below Kes. 1,000 and Kes. 23 for amounts from Kes. 1,000 and above).
- The mobile SMS charges of Kes. 2/- apply for sending the message.
Shabiki Christmas Bonus FAQs
1. What is Shabiki Christmas Bonus?
Shabiki is rewarding its players by offering a daily prize of Ksh 100,000. Every bet placed on a particular day from 13th November 2019 to 12th December 2019 will earn the player 1 entry into the daily Draw and the Grand-Draw. No additional money or activity is required from the player. There will be a grand draw when the Bonus period elapses. The grand prize will be Kes 1M.
2. What is the Shabiki Christmas Bonus Daily Prize Money?
The Prize Money for the Daily Draw is Ksh. 100,000. The final winnings credited into the ewallet will be less 20% Withholding Tax.
3. Is there a Grand Draw?
Yes. At the end of the bonus period, there will be a grand draw of Kenya Shillings One Million (Kshs. 1,000,000/=). Participation in the grand draw shall be limited to all participants who will have placed at least one bet on any product (SJM, DJ or Power13) during the bonus period..
4. What is the Shabiki Christmas Bonus Grand Prize Money?
The Prize Money for the Grand Draw is Ksh. 1,000,000. The final winnings credited into the ewallet will be less 20% Withholding Tax.
5. What is the criteria for winner selection in the Daily Draw?
The computer will randomly pick only one MSISDN from all the Bet Slips/Entries of the previous day.
6. How do I qualify for the Shabiki Christmas Bonus Draw?
Every paid bet placed on any product (SJM ,DJ,Power13) during the promotion period earns one entry into that day’s daily draw and one entry into the grand draw.
7. How will I know I have won?
You will receive a call from Shabiki through any of the following winners’ numbers 0702163163 or 0701163163 notifying you that you have won.
8. What is the cost of Playing?
The cost will depend on the ticket that you buy. ie :
- Shabiki Jackpot Mbao - 20/-
- Daily Jackpot 25/-
- Power13 49/-
9. How to play
To play , all you need to do is place a Paid Bet on any of the Shabiki Jackpots (SJM, Power13 and Daily Jackpots) This will earn you an entry into the daily Draw as well as the Grand Draw.
10. How will I receive my winnings?
Your winnings will be credited into your ewallet less the Withholding Tax of 20%
11. When is Daily Draw done?
The Daily Draw will be done randomly at 9 am every day. Please note that the entries will be for the previous day.
12. How will the Grand Draw be done?
The Grand draw will be done at the end of the Christmas Bonus Period whereby the system will pick just 1 number from all the entries for the period of the Christmas Bonus.
13. What happens if I am not reachable on phone? How long will you try to call the winner before you go to the next number?
Shabiki will try to reach you 5 times within the hour. Incase you are unreachable, you will be deemed to have forfeited your prize and will have no claim whatsoever. We shall then try the next number sequentially in the randomly picked numbers until a winner is reached.