HELP & FREQUENTLY ASKED QUESTIONS (FAQs)

Shabiki Jackpot Mbao FAQs

  1. What is Shabiki Jackpot Mbao (SJM)?
  2. How do I register for Shabiki Jackpot Mbao (SJM)?
  3. How much does it cost to register/join Shabiki Jackpot Mbao (SJM)?
  4. How do I win the jackpot?
  5. How do I view the matches for the jackpot?
  6. When are the Shabiki Jackpot matches played?
  7. How do I play Shabiki Jackpot Mbao (SJM) if I am already registered?
  8. How much will it cost to place Shabiki Jackpot Mbao (SJM)?
  9. Can I place multiple bets at once?
  10. How do I create an E-wallet account?
  11. How do I deposit money into my E-wallet?
  12. How do I play the shabiki Jackpot Mbao (SJM) using the balance in my E-wallet?
  13. What is this message I receive after placing a bet?
  14. What do I do after I receive the Betslip or BETID?
  15. How do I check the balance in my E-wallet?
  16. How do I withdraw money from my E-wallet?
  17. Are there withdrawal charges?
  18. If I place a bet and there's a balance in my shabiki account, what happens to the rest of my money?
  19. Can I play online or via an App?
  20. When can I play the final bet?
  21. Is there a limit to how many bets I can place for Shabiki Jackpot Mbao (SJM)?
  22. When is resulting done?
  23. How much is the prize money for Shabiki Jackpot Mbao (SJM)?
  24. How do I redeem my free bet?
  25. How long are the free bets valid?
  26. How do I cancel my subscription?
  27. How much will it cost to cancel my subscription?
  28. For how long is the ticket valid?
  29. How will I know that I have won the Jackpot?
  30. What criteria is used to select a winner?
  31. I haven’t seen anyone I know winning?
  32. How will I receive my money when I win?
  33. I want to know who the winner was for last week's jackpot
  34. I sent money by mistake to your paybill 290063, can I get it back?
  35. What should I do if I wish to dispute the resulting of a bet?

Daily Jackpot FAQs

  1. What is Daily Jackpot(DJ)?
  2. How do I register for Daily Jackpot?
  3. How much does it cost to register/join Daily Jackpot(DJ)?
  4. What is the Jackpot Prize money?
  5. How do I win the Jackpot?
  6. How do I view the matches for the jackpot?
  7. When are the Daily Jackpot matches played?
  8. How do I play Daily Jackpot (DJ) if I am already registered?
  9. How much will it cost to place a bet with Daily Jackpot(DJ)
  10. How do I create an E-wallet account?
  11. How do I deposit money into my E-wallet?
  12. How do I play the Daily Jackpot(DJ) using the balance in my E-wallet?
  13. What is this message I receive after placing a bet?
  14. How do I check the balance in my E-wallet?
  15. How do I withdraw money from my E-wallet?
  16. Are there withdrawal charges?
  17. If I place a bet and there's a balance in my shabiki account, what happens to the rest of my money?
  18. Can I play online or via an App?
  19. When can I play the final bet?
  20. Is there a limit to how many bets I can place for Daily Jackpot(DJ)?
  21. When is resulting done?
  22. How much is the highest prize money for Daily Jackpot(DJ)?
  23. Is there a Daily Jackpot(DJ) Cash Reward?
  24. How do I redeem my free bet?
  25. How long are the free bets valid?
  26. How will I know that I have been awarded a Cash Reward?
  27. How will I receive my Cash Reward if I am in the categories being awarded the Cash Reward?
  28. Can I be awarded more than once per jackpot?
  29. How do I unsubscribe from receiving promotional messages?
  30. How will I know that I have won the Jackpot?
  31. How will I know that I have won a Cash Reward?
  32. What criteria is used to select a winner?
  33. I sent money by mistake to your paybill 290063, can I get it back?

Shabiki Jackpot Mbao FAQs

1. What is Shabiki Jackpot Mbao (SJM)?

SJM stands for Shabiki Jackpot Mbao i.e. each ticket costs Ksh. 25/-.

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2. How do I register for Shabiki Jackpot Mbao (SJM)?
  • You must be 18 years and above to participate.
  • Send JOIN to 29063.You will receive a confirmation message and the process to follow in order to place a bet.

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3. How much does it cost to register/join Shabiki Jackpot Mbao (SJM)?
  • It is free to register for Shabiki Jackpot Mbao (SJM).
  • The mobile SMS charges of Ksh. 2/- will apply for sending the message.

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Play SJM

4. How do I win the jackpot?

Predict the total number of goals for each of the 10 matches in the jackpot to walk away with the 20M Jackpot

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5. How do I view the matches for the jackpot?
  • To view the matches for the jackpot, visit our website www.shabiki.com.
  • Also look out for the Match boards on Citizen TV.

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6. When are the Shabiki Jackpot matches played?

Jackpot matches are played on Saturday and Sunday

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7. How do I play Shabiki Jackpot Mbao (SJM) if I am already registered?
  • Go to your Mpesa menu
  • Select Lipa na Mpesa
  • Enter the PayBill Number 290063
  • Account Number is SJM#AUTO
  • Enter the amount: 25
  • Enter MPESA PIN

You will then receive a Shabiki Jackpot Mbao (SJM) ticket

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8. How much will it cost to place Shabiki Jackpot Mbao (SJM)?
  • Each Shabiki Jackpot Mbao (SJM) bet will cost Ksh. 25/-.
  • The mobile SMS charges of Ksh. 2/- will apply for sending the message.

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9. Can I place multiple bets at once?

Yes, you can place up to 5 bets at once by sending multiples of Ksh. 25 i.e. 50, 75, 100, 125 via Mpesa to 290063 and the account no. SJM#AUTO.

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10. How do I create an E-wallet account?

Once you join/register with shabiki, you automatically get an E-wallet shabiki account.

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11. How do I deposit money into my E-wallet?

You deposit funds by sending money to the paybill number 290063:

  • Go to your Mpesa menu
  • Select Lipa na Mpesa
  • Enter the PayBill Number 290063
  • Account Number: Shabiki
  • Enter the amount: 25
  • MPESA PIN and choose ok

The funds will then be available in your E-wallet

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12. How do I play the shabiki Jackpot Mbao (SJM) using the balance in my E-wallet?

To place an auto bet via SMS send the keyword SJM#AUTO to 29063.

To place an own bet via SMS send the keyword SJM#Prediction eg SJM#12M0121443

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13. What is this message I receive after placing a bet?

The message received after placing a bet is a bet confirmation message - Betslip or BETID used for identifying each bet.

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14. What do I do after I receive the Betslip or BETID?

Once you have placed a bet and received a confirmation message with your predictions from the short code 29063, you can either choose to continue placing more bets in order to increase your chances of winning or wait for resulting on Monday with your already placed bet.

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15. How do I check the balance in my E-wallet?
  • Send the word Bal to 29063.
  • The mobile SMS charges of Ksh. 2/- will apply for sending the message.

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16. How do I withdraw money from my E-wallet?

Send the word W#Amount to 29063. e.g. To withdraw 200 send the word W#200 to 29063.

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17. Are there withdrawal charges?
  • Mpesa charges will apply (Ksh. 16 for amounts below Ksh. 1,000 and Ksh. 23 for amounts above Ksh. 1,000).
  • The mobile SMS charges of Ksh. 2/- will apply for sending the message.

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18. If I place a bet and there's a balance in my shabiki account, what happens to the rest of my money?

Your balance remains in your e-wallet until you are ready to play again

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19. Can I play online?

Yes, You can place your bets online via www.shabiki.com

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20. When can I play the final bet?

You can place your final bet just before kick off of the first game in that jackpot.

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21. Is there a limit to how many bets I can place for Shabiki Jackpot Mbao (SJM)?

Yes, you can place up to 300 bets per jackpot.

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Resulting

22. When is resulting done?

Resulting is done after the last game is played and results are published.

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23. How much is the prize money for Shabiki Jackpot Mbao (SJM)?

The prize money for Shabiki Jackpot Mbao (SJM) is 20 million shillings shared among the winners for 10/10 correct predictions.

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24. How do I redeem my free bet?

For Autobet:

Send the word FREESJM#AUTO to 29063


For Own bet:

Send the word FREESJM#Prediction eg FREESJM#1234000112

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25. How long are the free bets valid?

These free bets are valid for that week’s Jackpot.

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26. How do I cancel my subscription?
  • You may cancel your subscription by sending the word STOP to 29063. The STOP message is only for promotional messages.
  • Your account will still be active to place bets at any time.

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27. How much will it cost to cancel my subscription?
  • To cancel subscription is free.
  • The mobile SMS charges of Ksh. 2/- will apply for sending the message.

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28. For how long is the ticket valid?

The ticket(s) are valid until kick off of the first game of the current jackpot.

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29. How will I know that I have won the Jackpot?

If you are a winner, you will receive a confirmation SMS from 29063 and a call from 0702163163 informing you of the prize.

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30. What criteria is used to select a winner?
  • The Jackpot winner is selected after the last game is played and results are published
  • The winner(s) are determined by which player had the correct predictions

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31. I haven’t seen anyone I know winning?
  • We have several winners for previous Jackpots. To access the list of winners visit Previous Winners tab on the website.
  • Winning is determined by which prediction(s) are correct. Keep on playing and you stand a chance to win.
  • Keep on playing and you stand a chance to win.

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32. How will I receive my money when I win?
  • You will receive your prize through your E-wallet or bank account depending on how much you have won.
  • If your prize is less than Ksh. 140,000, you will receive it through your E-wallet. If it's more than Ksh. 140,000, it will be sent to your bank account.

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33. I want to know who the winner was for last week's jackpot

The winners for the previous Jackpot will be published on our website (shabiki.com). They will also be aired on Royal Media Service radios and TV stations

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34. I sent money by mistake to your paybill 290063, can I get it back?
  • Send the word W#Amount to 29063 e.g. To withdraw 200 send the word W#200 to 29063
  • Mpesa charges will apply (Ksh. 16 for amounts below Ksh. 1,000 and Ksh. 23 for amounts above Ksh. 1,000).
  • The mobile SMS charges of Ksh. 2/- apply for sending the message.

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Customer Support

35. What should I do if I wish to dispute the resulting of a bet?

You should contact our Customer Service Team providing your mobile phone number, the Bet ID in question and and all details concerning the dispute.

Customer Service Contact Number: 0703163163 / 0709433000

Customer Service Email: [email protected]

Twitter Page: @shabikiofficial

Facebook Page: Shabiki.com

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Daily Jackpot - DJ FAQs

1. What is Daily Jackpot?

Daily Jackpot (DJ) is a 13 Match Jackpot that will be offered on a daily basis that gives you a chance to win Ksh 300,000 daily for 13/13 correct match predictions.

Resulting and payouts to the winners will also be done the same day after the last match has been played and results published.

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2. How do I register for Daily Jackpot?

To Register for DJ, send the word JOIN to the shortcode 29063

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3. How much does it cost to register/join Daily Jackpot(DJ)?

It is free to register for Daily Jackpot(DJ) however the mobile SMS carrier charges of Kes. 2/- will apply for sending the message.

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4. What is the Jackpot Prize money?

The Jackpot Prize money is KES 300,000. This amount is not sharable

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5. How do I win the Jackpot?

To Win the Jackpot your ticket must have the correct prediction for all 13/13 matches.

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6. How do I view the matches for the jackpot?

To view the matches for the jackpot, visit our website www.shabiki.com.

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7. When are the Daily Jackpot matches played?

Daily Jackpot matches are played every day.

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8. How do I play Daily Jackpot (DJ) if I am already registered?

To play Daily Jackpots:-

  • Go to your Mpesa menu
  • Select Lipa na Mpesa
  • Enter the PayBill Number 290063
  • Account Number is DJ#AUTO
  • Enter the amount 30
  • Enter MPESA PIN

You will then receive a Daily Jackpot(DJ) ticket

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9. How much will it cost to place a bet with Daily Jackpot(DJ)?

Each Daily Jackpot(DJ) bet will cost Kes. 30/-.

The mobile SMS charges of Kes. 2/- will apply for sending the message.

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10. How do I create an E-wallet account?

Once you join/register with Daily Jackpot, you automatically get an E-wallet

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11. How do I deposit money into my E-wallet?

You deposit funds by sending money to the paybill number 290063:

  • Go to your Mpesa menu
  • Select Lipa na Mpesa
  • Enter the PayBill Number 290063
  • Account Number: Deposit
  • Enter the amount 30
  • MPESA PIN and choose ok

The funds will then be available in your E-wallet

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12. How do I play the Daily Jackpot(DJ) using the balance in my E-wallet?
  • To place an auto bet via SMS send DJ#AUTO to 29063.
  • To Place an OWN bet via SMS send DJ#prediction to 29063 eg DJ#12xx12xx12121

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13. What is this message I receive after placing a bet?

The message that you receive after placing a bet is a bet confirmation message - Betslip that has your bet details for identifying each bet.

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14. How do I check the balance in my E-wallet?
  • Send the word Bal to 29063.
  • The mobile SMS charges of Kes. 2/- will apply for sending the message.

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15. How do I withdraw money from my E-wallet?

Send the word W#Amount to 29063. e.g. To withdraw 200 send the word W#200 to 29063.

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16. Are there withdrawal charges?

Mpesa charges will apply (Kes.16 for amounts below Kes. 1,000 and Kes. 23 for amounts above Kes. 1,000).

The mobile SMS charges of Kes. 2/- will apply for sending the message.

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17. If I place a bet and there's a balance in my shabiki account, what happens to the rest of my money?

Your balance remains in your e-wallet until you are ready to play again

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18. Can I play online or via an App?

Yes, place your bet online via www.shabiki.com

The App option is currently not available but will be provided at a later date.

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19. When can I play the final bet?

You can place your final bet just before kick off of the first game in that jackpot.

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20. Is there a limit to how many bets I can place for Daily Jackpot(DJ)?

Yes, you can place up to 300 bets per jackpot.

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21. When is resulting done?

Resulting is done everyday after the last match has been played on the matchboard.

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22. How much is the highest prize money for Daily Jackpot(DJ)?

The Highest prize money for Daily Jackpot(DJ) is Kes 300,000 for 13/13 correct predictions.

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23. Is there a Daily Jackpot(DJ) Cash Reward?

Yes, a Cash Reward will be awarded to Betslips that have the correct predictions in the following categories:-

  • 13/13: Ksh 300,000 Cash Reward Each
  • 12/13: Ksh 30,000 Cash Reward Each
  • 11/13: Ksh 3,000 Cash Reward Each
  • 10/13: Ksh 300 Cash Reward Each
  • 9/13: Ksh 65 Cash Reward Each
  • 8/13: Ksh 50 Cash Reward Each
  • 7/13: Ksh 40 Cash Reward Each
  • 6/13: Ksh 32 Cash Reward Each
  • 5/13: Free Bet Each (Valid for the next available Jackpot and expires when that Jackpot closes)

Shabiki Shares and is committed to sharing winnings to as many players as possible.

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24. How do I redeem my free bet?

For Autobet

Send the word DJ#AUTO to 29063

For Own Bet

Send the the word DJ#Prediction eg DJ#1212XXX222XXX

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25. How long are the free bets valid?

The free bets are valid for the next available daily Jackpot and they will expire when that Jackpot closes.

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26. How will I know that I have been awarded a Cash Reward?

If you are among the players to be awarded a Cash Reward, you will receive a congratulatory SMS showing:-

  • The betslip that was awarded the Cash Reward.
  • How many predictions were in that category
  • Amount of money that has been awarded

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27. How will I receive my Cash Reward if I am in the categories being awarded?

The Cash Reward amount will be credited in your e-wallet (shabiki account)

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28. Can I be awarded more than once per jackpot?

Yes, if you have winning betslips in more than one category, you will be awarded a Cash Reward per betslip.

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29. How do I unsubscribe from receiving promotional messages?
  • Send the word STOP to 29063.
  • However your account will still be active to place bets at any time.

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30. How will I know that I have won the Jackpot?

If you are a winner, you will receive a Congratulatory SMS from 29063 showing the Jackpot amount that you have won. You will then receive a call the following day from 0702163163

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31. How will I know that I have won a Cash Reward?

You will receive a confirmation SMS from 29063 informing you of the Cash Reward awarded for the correct predictions

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32. What criteria is used to select a winner?

The Jackpot winner is selected/ determined by which player had the correct predictions for 13/13 matches

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33. I sent money by mistake to your paybill 290063, can I get it back?
  • Send the word W#Amount to 29063 e.g. To withdraw 200 send the word W#200 to 29063
  • Mpesa charges will apply (Kes. 16 for amounts below Kes. 1,000 and Kes. 23 for amounts from Kes. 1,000 and above).
  • The mobile SMS charges of Kes. 2/- apply for sending the message.

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