HELP & FREQUENTLY ASKED QUESTIONS (FAQs)

Power 13 FAQs

1. How do I register with Shabiki Power13?

Registration Via SMS:

Registration Via SMS To register via SMS send the keyword JOIN to the shortcode 29063.

Registration Via the Web:

• Login to the website www.shabiki.com
• Select the Join now tab
• Use your MPesa registered mobile number and put your preferred password.
• You will need to confirm the same password then tick the checkbox to proceed and accept the terms and conditions.
• Click JOIN NOW to complete the process.

2. How much does it cost to register for Shabiki Power13 via SMS

It’s free to register. However SMS carrier charges apply. Each SMS will cost Kes 2.

3. How do I deposit funds in my Shabiki Power13 account?

M-PESA Deposit:

• Go to M-PESA Menu on your mobile phone
• Select Lipa na M-PESA
• Select Pay Bill
• Enter 290063 as the Business Number
• For the Account number SHABIKI
• Enter amount (NO COMMAS) e.g 1000
• Enter your M-PESA PIN and send
• You will receive an SMS confirming the transaction

4. How Do I Place a bet via SMS?

• To place a bet via SMS, ensure you have deposited funds prior in your Shabiki Power13 account.
• Go to SMS option on your phone and type the following keyword followed by your prediction for the 13 matches P13#Prediction Eg P13#1X121212XXXX1

5. How do I play via the web?

• Open your web browser and type in: www.shabiki.com
• When the shabiki page appears, enter your mobile number and password to login to your account.
• Select the product you want from the menu, for example Shabiki Power13
• Make your selection(s) that will appear in the bestslip
• Confirm your selections from the bestslip.
• Click on “Place bet”
• To reset the betslip, click on Clear All and continue to make new selections.
• To make an adjustment on the selection of a match on the betslip, click on the match that you want to adjust then make the preferred selection.

6. How much does it cost to withdraw funds from my account?

To withdraw any amount of money that is less than Kes 1000.00 (upto Kes. 999) it will cost you Kes. 16. For any amount from Kes 1000.00 it will cost you Kes. 23

7. Is there a limit to how many bets I can place per day?

There’s no limit to the number of bets you can place per day.

8. When does the weekly Jackpot close?

The Jackpot will close at the kickoff of the first game in that week’s Matchboard for the Jackpot.

9. When is the resulting of the Shabiki Power13 matches done?

Resulting on the Shabiki Power13 matches will be done after the last game on the match board is played.

10. After the Jackpot closes how long do I wait to know the results?

The results will be published once the official scores are out. The winning combination will be sent via SMS to all subscribers who participated in that particular Jackpot.

11. What is the Prize money for the Shabiki Shabiki Power13?

The prize money for the Shabiki Shabiki Power13 is KES. 10,000,000 for Thirteen-out-of-thirteen (13/13) correct and valid predictions. A bonus amount shall also be paid to players with:

• Twelve-out-of-thirteen (12/13)
• Eleven-out-of-thirteen (11/13)
• Ten-out-of-thirteen (10/13)

The bonus is a shared fund, not a fixed amount. It is based on the number of bets and players in a given week.

12. When will I receive my winnings if I am a winner?

When will I receive my winnings if I am a winner?

13. How can I reset my login password?

• To reset your login password go to the website www.shabiki.com
• Click on forgot password at the top right corner of the page just below the password tab.
• You will be prompted to input your Mobile number.
• Click on reset password and a recovery Verification pin will be sent to your phone.
• Input this pin on recovery verification pin tab
• Create a new password and confirm
• Click on update password to save changes.

14. How can I check my Bet History?

• To check your bet history go to the website www.shabiki.com
• Login with your Registered Mobile Number and password
• On the top right corner of the page click on the menu.
• A drop down selection will be displayed
• Select Bet History and click on it
• All your transactions will be displayed

15. How can I change my current password to a password of my choice?

• To change your current password go to the website www.shabiki.com
• Login with your Registered Mobile Number and password
• On the top right corner of the page click on the menu.
• A drop down selection will be displayed
• Select Account Settings
• Account Settings form will be displayed
• On the Current Password text box, input your current password
• On the New password text box, input your preferred password
• Confirm the New password on the provided text box
• Click on Update Password to save changes

16. What is Home Team and Away Team?

• Home team is the team playing at home grounds ie the team hosting the match.
• Away Team is the team playing away from home ie the team that is visiting.

17. What happens to my bet if a match is cancelled/Suspended or postponed?

• If a match is cancelled, we shall carry out a draw to determine the result of the missing game result or deem the missing game result to be the same as the outcome of the match listed above the cancelled or postponed match on the list of matches. Eg if Match number 4 is cancelled/postponed, we shall deem the result to be the same as the result for Match number 3 and so on.
• When the first match on the list is the one that is cancelled or postponed, the last match in that list of matches shall be deemed to be the match listed above the cancelled or postponed match.

18. Power13 SMS commands

i. To Register/ Join Shabiki Power13

Send the word JOIN to 29063

ii. To withdraw money from your Shabiki Power13 Account

Send W#Amount to 29063 eg W#1000 where '1000' is the amount to withdraw.

iii. To Check Balance in your Shabiki Power13 Account

Send Bal to 29063.

iv. Place a bet Via SMS

Send P13 followed by your prediction (1=Homewin X=Draw 2=Away win) eg P13#1221X222XXX11 to 29063.

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Power 17 FAQs

1. How do I register with Shabiki Power17?

Registration Via SMS:

To register via SMS send the keyword JOIN to the shortcode 29063.

Registration Via the Web:

• Login to the website www.shabiki.com
• Select the Join now tab
• Use your MPesa registered mobile number and put your preferred password.
• You will need to confirm the same password then tick the checkbox to proceed and accept the terms and conditions.
• Click JOIN NOW to complete the process.

2. How much does it cost to register for Shabiki Power17 via SMS

It’s free to register. However SMS carrier charges apply. Each SMS will cost Kes 2.00

3. How much will it cost to place a Power17 bet

Each bet will cost Kes. 100

4. How do I deposit funds in my Shabiki Power17 account?

M-PESA Deposit:

• Go to M-PESA Menu on your mobile phone
• Select Lipa na M-PESA
• Select Pay Bill
• Enter 290063 as the Business Number
• For the Account number SHABIKI or Deposit or Leave Blank
• Enter amount (NO COMMAS) e.g 1000
• Enter your M-PESA PIN and press Ok
• You will receive an SMS confirming the transaction

5. How Do I Place a bet for Power17 via SMS?

• To place a bet via SMS, ensure you have deposited funds prior in your Shabiki account.
• Go to SMS option on your phone and type the following keyword followed by your prediction for the 17 matches P17#Prediction or P17prediction Eg P17#12222X121212XXXX1 or P171212121212XXXXXXX

6. How do I play via the web?

• Open your web browser and type in: www.shabiki.com
• When the shabiki page appears, enter your mobile number and password to login to your account.
• Select the Jackpot you want to bet for from the menu, for example Power17
• Make your selection(s) which will then appear on the betslip
• Confirm your selections from the betslip.
• Click on “Place bet”
• To reset the betslip, click on Clear All and continue to make new selections.
• To make an adjustment on the selection of a match on the betslip, click on the match that you want to adjust then make the preferred selection.

7. How much does it cost to withdraw funds from my account?

To withdraw any amount of money that is less than Kes 1000.00 (upto Kes. 999) it will cost you Kes. 16. For any amount from Kes 1000.00 and above it will cost you Kes. 23.00

8. Is there a limit to how many bets I can place per Jackpot?

You can place upto 300 bets per Jackpot.

9. Are there Bonuses?

Yes. Bonuses are awarded for the following correct predictions.

• 16/17 correct predictions
• 15/17 correct predictions
• 14/17 correct predictions
• 13/17 correct predictions
• 12/17 correct predictions
• 11/17 correct predictions
• 10/17 correct predictions

10. When does the Mega Jackpot close?

The Jackpot will close at the kickoff of the first game on the Mega Jackpot Matchboard.

11. When is the resulting of the Shabiki Power17 matches done?

Resulting of the Shabiki Power17 matches will be done on Saturdays or Sundays depending on when the last game on the match board is played.

12. After the Jackpot closes how long do I wait to know the results?

The results will be published once the official scores are out. The winning combination will be sent via SMS to all subscribers who participated in that particular Jackpot.

13. What is the Prize money for the Shabiki Power17?

The prize money for the Shabiki Power17 is KES. 100,000,000.

14. When will I receive my winnings if I am a winner?

If you have the correct combination, you will receive 10% of your winnings or Kes 140,000 whichever is lower in your shabiki account and the rest will be paid to you later after recording your testimonials.

15. How can I reset my login password?

• To reset your login password go to the website www.shabiki.com
• Click on forgot password at the top right corner of the page just below the password tab.
• You will be prompted to input your Mobile number that you used to register.
• Click on reset password and a recovery Verification pin will be sent to your phone.
• Input this pin on recovery verification pin tab
• Create a new password and confirm
• Click on update password to save and effect changes.

16. How can I check my Bet History?

• To check your bet history go to the website www.shabiki.com
• Login with your Registered Mobile Number and password
• On the top right corner of the page click on the menu.
• A drop down selection will be displayed
• Select Bet History and click on it
• All your transactions will be displayed

17. How can I change my current password to a password of my choice?

• To change your current password go to the website www.shabiki.com
• Login with your Registered Mobile Number and password
• At the top corner of the page click on the menu.
• A drop down selection will be displayed
• Select Account Settings
• Account Settings form will be displayed
• On the Current Password text box, input your current password
• On the New password text box, input your preferred password
• Confirm the New password on the provided text box
• Click on Update Password to save changes

18. What is the Home Team and the Away Team?

• Home team is the team playing at home grounds ie the team hosting the match.
• Away Team is the team playing away from home ie the team that is visiting.

19. What happens to my bet if a match is cancelled/Suspended or postponed?

• If a match is cancelled, we shall carry out a draw to determine the result of the missing game result or deem the missing game result to be the same as the outcome of the match listed above the cancelled or postponed match on the list of matches. Eg if Match number 4 is cancelled/postponed, we shall deem the result to be the same as the result for Match number 3 and so on.
• When the first match on the list is the one that is cancelled or postponed, the last match in that list of matches shall be deemed to be the match listed above the cancelled or postponed match.

20. Power17 SMS commands

i. To Register/ Join Shabiki Power17

Send the word JOIN to 29063

ii. To withdraw money from your Shabiki Account

Send the keyword below to 29063

W#Amount eg W#2000

iii. To Check Balance in your Shabiki Power17 Account

Send the keyword as below to 29063

Bal

iv. Place a bet Via SMS

Send Keyword followed by your prediction (1=Homewin X=Draw 2=Away win) eg P17#2222X121212XXXX1 OR P1712121212121212XXX

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Shabiki Jackpot Mbao FAQs

1. What is Shabiki Jackpot Mbao (SJM)?

SJM stands for Shabiki Jackpot Mbao i.e. each ticket costs Ksh. 20/-.

2. How do I register for Shabiki Jackpot Mbao (SJM)?

• You must be 18 years and above to participate.
• Send JOIN to 29063.You will receive a confirmation message and the process to follow in order to place a bet.

3. How much does it cost to register/join Shabiki Jackpot Mbao (SJM)?

• It is free to register for Shabiki Jackpot Mbao (SJM).
• The mobile SMS charges of Ksh. 2/- will apply for sending the message.

Play SJM

4. How do I win the jackpot?

Predict the total number of goals for each of the 10 matches in the jackpot to walk away with the 20M Jackpot

5. How do I view the matches for the jackpot?

• To view the matches for the jackpot, visit our website www.shabiki.com.
• Also look out for the Match boards on Citizen TV.

6. When are the Shabiki Jackpot matches played?

Jackpot matches are played on Saturday and Sunday

7. How do I play Shabiki Jackpot Mbao (SJM) if I am already registered?

• Go to your Mpesa menu
• Select Lipa na Mpesa
• Enter the PayBill Number 290063
• Account Number is SJM#AUTO
• Enter the amount 20
• Enter MPESA PIN

You will then receive a Shabiki Jackpot Mbao (SJM) ticket

8. How much will it cost to place Shabiki Jackpot Mbao (SJM)?

• Each Shabiki Jackpot Mbao (SJM) bet will cost Ksh. 20/-.
• The mobile SMS charges of Ksh. 2/- will apply for sending the message.

9. Can I place multiple bets at once?

Yes, you can place up to 5 bets at once by sending multiples of Ksh. 20 i.e. 40, 60, 80, 100 via Mpesa to 290063 and the account no. SJM#AUTO.

10. How do I create an E-wallet account?

Once you join/register with shabiki, you automatically get an E-wallet shabiki account.

11. How do I deposit money into my E-wallet?

You deposit funds by sending money to the paybill number 290063:

• Go to your Mpesa menu
• Select Lipa na Mpesa
• Enter the PayBill Number 290063
• Account Number: Shabiki
• Enter the amount 20
• MPESA PIN and choose ok

The funds will then be available in your E-wallet

12. How do I play the shabiki Jackpot Mbao (SJM) using the balance in my E-wallet?

Place an auto bet via SMS by sending SJM#AUTO to 29063.

13. Is this message I receive after placing a bet?

The message received after placing a bet is a bet confirmation message - Betslip or BETID used for identifying each bet.

14. What do I do after I receive the Betslip or BETID?

Once you have placed a bet and received a confirmation message with your predictions from the short code 29063, you can either choose to continue placing more bets in order to increase your chances of winning or wait for resulting on Monday with your already placed bet.

15. How do I check the balance in my E-wallet?

• Send the word Bal to 29063.
• The mobile SMS charges of Ksh. 2/- will apply for sending the message.

16. How do I withdraw money from my E-wallet?

Send the word W#Amount to 29063. e.g. To withdraw 200 send the word W#200 to 29063.

17. Are there withdrawal charges?

• Mpesa charges will apply (Ksh. 16 for amounts below Ksh. 1,000 and Ksh. 23 for amounts above Ksh. 1,000).
• The mobile SMS charges of Ksh. 2/- will apply for sending the message.

18. If I place a bet and there's a balance in my shabiki account, what happens to the rest of my money?

Your balance remains in your e-wallet until you are ready to play again

19. Can I play online or via an App?

This option is currently not available but will be provided at a later date.

20. When can I play the final bet?

You can place your final bet just before kick off of the first game in that jackpot.

21. Is there a limit to how many bets I can place for Shabiki Jackpot Mbao (SJM)?

Yes, you can place up to 300 bets per jackpot.

Resulting

22. When is resulting done?

Resulting is done on Monday.

23. How much is the prize money for Shabiki Jackpot Mbao (SJM)?

The prize money for Shabiki Jackpot Mbao (SJM) is 20 million shillings shared among the winners for 10/10 correct predictions.

24. Is there a Shabiki Jackpot Mbao (SJM) Bonus?

Yes, a bonus will be given to players

• 9/10- 1 Million each
• 8/10 - 100,000 each
• 7/10 - 1,000 each
• 6/10 - Free bet each

25. How will the bonus amounts in different categories be offered?

• 9 correct predictions - 1 Million each
• 8 correct predictions - 100,000 each
• 7 correct predictions - 1,000 each
• 6 correct predictions - Free bet each

Shabiki Shares and is committed to sharing winnings to as many players as possible.

26. How do I redeem my free bet?

Send the word FREESJM#AUTO to 29063

27. How long are the free bets valid?

These free bets are valid for that week’s Jackpot.

28. How will I know that I have been awarded a bonus?

If you are among the players to be awarded a bonus, you will receive a congratulatory SMS showing

• The betslip that was awarded the bonus.
• How many predictions were in that category (9/10 ,8/10, 7/10, 6/10)
• Amount of money that has been awarded

29. will I receive my bonus if I am in the categories being awarded the bonus?

• Depending on the amount, if it's less that 140k, the money will be credited in your e-wallet (shabiki account)
• If the amount is more than 140k, the money will be paid through your bank. (You will be required to have an active bank account)

30. Can I be awarded more than once per jackpot?

Yes, if you have bets in more than one category, you will be awarded a bonus per betslip.

31. How do I cancel my subscription?

• You may cancel your subscription by sending the word STOP to 29063. The STOP message is only for promotional messages.
• Your account will still be active to place bets at any time.

32. How much will it cost to cancel my subscription?

• To cancel subscription is free.
• The mobile SMS charges of Ksh. 2/- will apply for sending the message.

33. For how long is the ticket valid?

The ticket(s) are valid until kick off of the first game of the current jackpot.

34. How will I know that I have won the Jackpot?

If you are a winner, you will receive a confirmation SMS from 29063 and a call from 0702163163 informing you of the prize.

35. How will I know that I have won a bonus?

You will receive a confirmation SMS from 29063 informing you of the bonus awarded for the correct predictions

36. What criteria is used to select a winner?

• The Jackpot winner is selected after the last game on Monday.
• The winner(s) are determined by which player had the correct predictions

37. I haven’t seen anyone I know winning?

• We have several winners for previous Jackpots. To access the list of winners visit Previous Winners.
• Winning is determined by which prediction(s) are correct. Keep on playing and you stand a chance to win.
• Keep on playing and you stand a chance to win.

38. How will I receive my money when I win?

• You will receive your prize through your E-wallet or bank account depending on how much you have won.
• If your prize is less than Ksh. 140,000, you will receive it through your E-wallet. If it's more than Ksh. 140,000, it will be sent to your bank account.

39. I want to know who the winner was for last week's jackpot

The winners for the previous Jackpot will be published on our website (shabiki.com). They will also be aired on Royal Media Service radios and TV stations

40. I sent money by mistake to your paybill 290063, can I get it back?

• Send the word W#Amount to 29063 e.g. To withdraw 200 send the word W#200 to 29063
• Mpesa charges will apply (Ksh. 16 for amounts below Ksh. 1,000 and Ksh. 23 for amounts above Ksh. 1,000).
• The mobile SMS charges of Ksh. 2/- apply for sending the message.

Customer Support

41. What should I do if I wish to dispute the resulting of a bet?

You should contact our Customer Service Team providing your mobile phone number, the Bet ID in question and and all details concerning the dispute.

Customer Service Contact Number: 0703163163 / 0709433000

Customer Service Email: [email protected]

Twitter Page: @shabikiofficial

Facebook Page: Shabiki.com

Shabiki Jackpot Mbao FAQs

1. What is Shabiki Jackpot Mbao (SJM)?

SJM stands for Shabiki Jackpot Mbao i.e. each ticket costs Ksh. 20/-.

2. How do I register for Shabiki Jackpot Mbao (SJM)?

• You must be 18 years and above to participate.
• Send JOIN to 29063.You will receive a confirmation message and the process to follow in order to place a bet.

3. How much does it cost to register/join Shabiki Jackpot Mbao (SJM)?

• It is free to register for Shabiki Jackpot Mbao (SJM).
• The mobile SMS charges of Ksh. 2/- will apply for sending the message.

Play SJM

4. How do I win the jackpot?

Predict the total number of goals for each of the 10 matches in the jackpot to walk away with the 20M Jackpot

5. How do I view the matches for the jackpot?

• To view the matches for the jackpot, visit our website www.shabiki.com.
• Also look out for the Match boards on Citizen TV.

6. When are the Shabiki Jackpot matches played?

Jackpot matches are played on Saturday and Sunday

7. How do I play Shabiki Jackpot Mbao (SJM) if I am already registered?

• Go to your Mpesa menu
• Select Lipa na Mpesa
• Enter the PayBill Number 290063
• Account Number is SJM#AUTO
• Enter the amount 20
• Enter MPESA PIN

You will then receive a Shabiki Jackpot Mbao (SJM) ticket

8. How much will it cost to place Shabiki Jackpot Mbao (SJM)?

• Each Shabiki Jackpot Mbao (SJM) bet will cost Ksh. 20/-.
• The mobile SMS charges of Ksh. 2/- will apply for sending the message.

9. Can I place multiple bets at once?

Yes, you can place up to 5 bets at once by sending multiples of Ksh. 20 i.e. 40, 60, 80, 100 via Mpesa to 290063 and the account no. SJM#AUTO.

10. How do I create an E-wallet account?

Once you join/register with shabiki, you automatically get an E-wallet shabiki account.

11. How do I deposit money into my E-wallet?

You deposit funds by sending money to the paybill number 290063:

• Go to your Mpesa menu
• Select Lipa na Mpesa
• Enter the PayBill Number 290063
• Account Number: Shabiki
• Enter the amount 20
• MPESA PIN and choose ok

The funds will then be available in your E-wallet

12. How do I play the shabiki Jackpot Mbao (SJM) using the balance in my E-wallet?

Place an auto bet via SMS by sending SJM#AUTO to 29063.

13. Is this message I receive after placing a bet?

The message received after placing a bet is a bet confirmation message - Betslip or BETID used for identifying each bet.

14. What do I do after I receive the Betslip or BETID?

Once you have placed a bet and received a confirmation message with your predictions from the short code 29063, you can either choose to continue placing more bets in order to increase your chances of winning or wait for resulting on Monday with your already placed bet.

15. How do I check the balance in my E-wallet?

• Send the word Bal to 29063.
• The mobile SMS charges of Ksh. 2/- will apply for sending the message.

16. How do I withdraw money from my E-wallet?

Send the word W#Amount to 29063. e.g. To withdraw 200 send the word W#200 to 29063.

17. Are there withdrawal charges?

• Mpesa charges will apply (Ksh. 16 for amounts below Ksh. 1,000 and Ksh. 23 for amounts above Ksh. 1,000).
• The mobile SMS charges of Ksh. 2/- will apply for sending the message.

18. If I place a bet and there's a balance in my shabiki account, what happens to the rest of my money?

Your balance remains in your e-wallet until you are ready to play again

19. Can I play online or via an App?

This option is currently not available but will be provided at a later date.

20. When can I play the final bet?

You can place your final bet just before kick off of the first game in that jackpot.

21. Is there a limit to how many bets I can place for Shabiki Jackpot Mbao (SJM)?

Yes, you can place up to 300 bets per jackpot.

Resulting

22. When is resulting done?

Resulting is done on Monday.

23. How much is the prize money for Shabiki Jackpot Mbao (SJM)?

The prize money for Shabiki Jackpot Mbao (SJM) is 20 million shillings shared among the winners for 10/10 correct predictions.

24. Is there a Shabiki Jackpot Mbao (SJM) Bonus?

Yes, a bonus will be given to players

• 9/10- 1 Million each
• 8/10 - 100,000 each
• 7/10 - 1,000 each
• 6/10 - Free bet each

25. How will the bonus amounts in different categories be offered?

• 9 correct predictions - 1 Million each
• 8 correct predictions - 100,000 each
• 7 correct predictions - 1,000 each
• 6 correct predictions - Free bet each

Shabiki Shares and is committed to sharing winnings to as many players as possible.

26. How do I redeem my free bet?

Send the word FREESJM#AUTO to 29063

27. How long are the free bets valid?

These free bets are valid for that week’s Jackpot.

28. How will I know that I have been awarded a bonus?

If you are among the players to be awarded a bonus, you will receive a congratulatory SMS showing

• The betslip that was awarded the bonus.
• How many predictions were in that category (9/10 ,8/10, 7/10, 6/10)
• Amount of money that has been awarded

29. will I receive my bonus if I am in the categories being awarded the bonus?

• Depending on the amount, if it's less that 140k, the money will be credited in your e-wallet (shabiki account)
• If the amount is more than 140k, the money will be paid through your bank. (You will be required to have an active bank account)

30. Can I be awarded more than once per jackpot?

Yes, if you have bets in more than one category, you will be awarded a bonus per betslip.

31. How do I cancel my subscription?

• You may cancel your subscription by sending the word STOP to 29063. The STOP message is only for promotional messages.
• Your account will still be active to place bets at any time.

32. How much will it cost to cancel my subscription?

• To cancel subscription is free.
• The mobile SMS charges of Ksh. 2/- will apply for sending the message.

33. For how long is the ticket valid?

The ticket(s) are valid until kick off of the first game of the current jackpot.

34. How will I know that I have won the Jackpot?

If you are a winner, you will receive a confirmation SMS from 29063 and a call from 0702163163 informing you of the prize.

35. How will I know that I have won a bonus?

You will receive a confirmation SMS from 29063 informing you of the bonus awarded for the correct predictions

36. What criteria is used to select a winner?

• The Jackpot winner is selected after the last game on Monday.
• The winner(s) are determined by which player had the correct predictions

37. I haven’t seen anyone I know winning?

• We have several winners for previous Jackpots. To access the list of winners visit Previous Winners.
• Winning is determined by which prediction(s) are correct. Keep on playing and you stand a chance to win.
• Keep on playing and you stand a chance to win.

38. How will I receive my money when I win?

• You will receive your prize through your E-wallet or bank account depending on how much you have won.
• If your prize is less than Ksh. 140,000, you will receive it through your E-wallet. If it's more than Ksh. 140,000, it will be sent to your bank account.

39. I want to know who the winner was for last week's jackpot

The winners for the previous Jackpot will be published on our website (shabiki.com). They will also be aired on Royal Media Service radios and TV stations

40. I sent money by mistake to your paybill 290063, can I get it back?

• Send the word W#Amount to 29063 e.g. To withdraw 200 send the word W#200 to 29063
• Mpesa charges will apply (Ksh. 16 for amounts below Ksh. 1,000 and Ksh. 23 for amounts above Ksh. 1,000).
• The mobile SMS charges of Ksh. 2/- apply for sending the message.

Customer Support

41. What should I do if I wish to dispute the resulting of a bet?

You should contact our Customer Service Team providing your mobile phone number, the Bet ID in question and and all details concerning the dispute.

Customer Service Contact Number: 0703163163 / 0709433000

Customer Service Email: [email protected]

Twitter Page: @shabikiofficial

Facebook Page: Shabiki.com