Help & FAQs

This is a list of our most frequently asked questions (FAQs). For additional support, please call 0703 163 163 or 0709 433 000 or email us at help@shabiki.com

Register/Join

Register/Join

1. What is Shabiki Jackpot Mbao (SJM)?

SJM stands for Shabiki jackpot Mbao i.e. each ticket costs Ksh. 20/-.

2. How do I register for Shabiki Jackpot Mbao (SJM)?

You must be 18 years and above to participate.

Send JOIN to 29063.You will receive a confirmation message and the process to follow in order to place a bet

3. How much does it cost to register/join Shabiki Jackpot Mbao (SJM)?

It is free to register for Shabiki Jackpot Mbao (SJM).

The mobile SMS charges of Ksh. 2/- will apply for sending the message.

Play SJM

4. How do I win the jackpot?

You need to predict the total number of goals for each of the 10 matches in the jackpot.

5. How do I view the matches for the jackpot?

To view the matches for the jackpot, visit our website www.shabiki.com.

Also look out for the Match boards on Citizen TV.

6. When are the Shabiki Jackpot matches played?

Jackpot matches are played on Saturday and Sunday

7. How do I play Shabiki Jackpot Mbao (SJM) if I am already registered?

If you are already registered:
1. Go to your Mpesa menu
2. Select Lipa na Mpesa
3. Enter the PayBill Number 290063
4. Account Number is SJM#AUTO To place an auto SJM prediction
OR
You can enter your own prediction of the total scores in each of the 10 matches e.g. SJM#1430MMM123. The following are the options for own prediction:

  • 0 - 0 goals
  • 1 - 1 goals
  • 2 - 2 goals
  • 3 - 3 goals
  • 4 - 4 goals
  • M - more than (4) goals
5. Enter the amount and your MPESA PIN

You will then receive a Shabiki Jackpot Mbao (SJM) ticket

8. How much will it cost to place Shabiki Jackpot Mbao (SJM)?

Each Shabiki Jackpot Mbao (SJM) bet will cost Ksh. 20/-. The mobile SMS charges of Ksh. 2/- will apply for sending the message.

9. Can I place multiple bets at once?

Yes, you can place upto 5 bets at once by sending multiples of Ksh. 20 i.e. 40, 60, 80, 100 via Mpesa to 290063 and the account no. SJM#AUTO.

10. How do I create an E-wallet account?

Once you Join/register with shabiki, you automatically get an E-wallet shabiki account.

11. How do I deposit money into my E-wallet?

You deposit funds by sending money to the paybill number 290063:

1. Go to your Mpesa menu
2. Select Lipa na Mpesa
3. Enter the PayBill Number 290063
4. Leave the account blank
5. Enter the amount and your MPESA PIN

The funds will then be available in your E-wallet

12. How do I play the shabiki Jackpot Mbao (SJM) using the balance in my E-wallet?

Place an auto bet via SMS by sending SJM#AUTO to 29063.
OR
The following are the options for own prediction:

  • 0 - 0 goals
  • 1 - 1 goals
  • 2 - 2 goals
  • 3 - 3 goals
  • 4 - 4 goals
  • M - more than (4) goals

13. What is this message I receive after placing a bet?

The message received after placing a bet is a bet confirmation message - Betslip or BETID used for identifying each bet.

14. What do I do after I receive the Betslip or BETID?

Once you have placed a bet and received a confirmation message with your predictions from the short code 29063, you can either choose to continue placing more bets in order to increase your chances of winning or wait for resulting with your already placed bet.

15. How do I check the balance in my E-wallet?

Send the word Bal to the number 29063.

16. How do I withdraw money from my E-wallet?

Send the word W#Amount to 29063.
e.g. To withdraw 200 send the word W#200 to 29063.

17. Are there withdrawal charges?

Mpesa charges will apply (Kes 15 for amounts below Kes 1,000 and Kes 22 for amounts above Kes 1,000). The mobile SMS charges of Ksh. 2/- will apply for sending the message.

18. If I place a bet and there's a balance in my shabiki account, what happens to the rest of my money?

Your balance remains in your e-wallet until you are ready to play again

19. Can I play online or via an App?

This option is currently not available but will be provided at a later date.

20. When can I play the final bet?

You can place your final bet just before kick off of the first game in that jackpot.

21. Is there a limit to how many bets I can place for Shabiki Jackpot Mbao (SJM)?

Yes, for Shabiki Jackpot Mbao (SJM), you can place up to 300 bets per jackpot.

Resulting

22. When is resulting done?

Resulting is done on Monday.

23. How much is the prize money for Shabiki Jackpot Mbao (SJM)?

The prize money for Shabiki Jackpot Mbao (SJM) is 20 million shillings shared among the winners for 10/10 correct predictions.

24. Is there a Shabiki Jackpot Mbao (SJM) Bonus?

Yes. A bonus will be given to players with Betslips that have 9 out of 10 to 6 out of 10 correct predictions in every Jackpot.

A free bet will also be given to players with betslips with 5 out of 10 to 3 out of 10 correct prediction

25. How will the bonus amounts in different categories be offered?

The Bonus is a shared fund, not a fixed amount. It is based on the number of bets and players in a given week. This is then distributed in a tiered system from 9/10 all the way until 6/10.

A free bet will be given to players for 5/10 to 3/10 correct predictions.

Shabiki Shares and is committed to sharing winnings to as many players as possible.

26. How do I redeem my free bet?

Send the word FREESJM#AUTO to 29063

OR

FREESJM#Ownprediction to 29063

The following are the options for own prediction

  • 0 - 0 goals
  • 1 - 1 goals
  • 2 - 2 goals
  • 3 - 3 goals
  • 4 - 4 goals
  • M - more than (4) goals

27. How long are the free bets valid?

These free bets are valid for that week’s Jackpot

28. How will I know that I have been awarded a bonus?

If you are among the players to be awarded a bonus, you will receive a congratulatory SMS showing

  • The betslip that was awarded the bonus
  • How many predictions were in that category (9/10 ,8/10, 7/10, 6/10)
  • Amount of money that has been awarded

29. How will I receive my bonus if I am in the categories being awarded the bonus?

Depending on the amount, if it's less that 140k, the money will be credited in your e-wallet (shabiki account)

If the amount is more than 140k, the money will be paid through your bank. (You will be required to have an active bank account)

30. Can I be awarded more than once per jackpot?

Yes, if you have bets in more than one category, you will be awarded a bonus per betslip.

31. If there's a Jackpot winner for 20M, will the rest of the categories be awarded a bonus?

Yes, If there's a Jackpot winner for 20M, the rest of the categories from 9/10 all the way down to 3/10 will still be awarded a bonus).

32. What happens to the bonus share if after resulting there are no winners in a certain category with 9/10, 8/10, 7/10, 6/10, 5/10, 4/10, 3/10 correct predictions?

The amount meant to be shared by the players in those categories will be put in the Jackpot pool for the next week's Jackpot.

33. How do I cancel my subscription?

You may cancel your subscription by sending the word STOP to 29063. The STOP message is only for promotional messages.

Your account will still be active to place bets at any time.

34. How much will it cost to cancel my subscription?

To cancel subscription is free. The mobile SMS charges of Ksh. 2/- will apply for sending the message

35. For how long is the ticket valid?

The ticket(s) are valid until kick off of the first game of the current jackpot.

36. How will I know that I have won the Jackpot?

If you are a winner, you will receive a confirmation SMS from 29063 and a call from 0702163163 informing you of the prize.

37. How will I know that I have won a bonus?

You will receive a confirmation SMS from 29063 informing you of the bonus awarded for the correct predictions

38. What criteria is used to select a winner?

The Jackpot winner is selected after the last game on Monday.

The winner(s) are determined by which player had the correct predictions

39. I haven’t seen anyone I know winning?

We have several winners for previous Jackpots. To access the list of winners visit Previous Winners.

Winning is determined by which prediction(s) are correct. Keep on playing and you stand a chance to win.

Keep on playing and you stand a chance to win.

40. How will I receive my money when I win?

You will receive your prize through your E-wallet or bank account depending on how much you have won.

If your prize is less than Ksh. 140,000, you will receive it through your E-wallet. If it's more than Ksh. 140,000, it will be sent to your bank account

41. I want to know who the winner was for last week's jackpot

The winners for the previous Jackpot will be published on our website (shabiki.com). They will also be aired on Royal Media Service radios and TV stations

42. I sent money by mistake to your paybill 290063, can I get it back?

Send the word W#Amount to 29063

e.g. To withdraw 200 send the word W#200 to 29063

Mpesa charges will apply (Kes 15 for amounts below Kes 1,000 and Kes 22 for amounts above Kes 1,000). The mobile SMS charges of Ksh. 2/- apply for sending the message

Customer Support

43. What should I do if I wish to dispute the resulting of a bet?

You should contact our Customer Service Team providing your mobile phone number, the Bet ID in question and and all details concerning the dispute.

Customer Service Contact Number: +254 709 433 000 / +254 703 163 163

Customer Service Email: help@shabiki.com

Twitter: @shabikiofficial

Facebook: Shabiki.com